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Przekaż informację zwrotnąNew ownership, prices have increased, and portion sizes have
I have been a loyal customer of Laura’s for years.I used to come in 3 or 4 times a week with a coffee group, now it’s one at best.The prices were increased after Laura Cornale sold, but the food was still great, so I didn’t mind. The last few months, the staff are hit and miss. Some are still polite and genuinely happy to see you, but others are often snarky at times, which was never the norm.The last few times I have ordered my breakfast bagel, it is now being served with potato chips. Potato chips are not a breakfast food. Lunch? For sure go with the chips, but not when you’re used to getting fresh fruit. Even hash browns would be better. I get that some people don’t eat the fruit or garnish, but all the staff have to do is ask your preference at time of order, or allow your online order system to let you choose before pick up.I mean no disrespect with this review, which is why I gave 3 stars, new owners need to accept there is room for improvement. I almost didn’t write this review, as I saw the owners previous response to somebody else that raised concerns, was met with a little hostility.Just constructive criticism, not an attack. I hope you see it that way, as I would like to keep Laura’s our go to.
On March 2/24 around 810am I ordered a breakfast wrap received a plate of hash browns with bacon bits for 18$ ask them for my wrap with egg avocado and bacon but did not receive it until our group was leaving over an hour later after everyone else ate theirs.I know it says to have patience but this was ridiculous.
Food was great. I have been there around five times. Not in love with the service. I was there with one friend that haven't seen in a long timeI was very into the conversation that forgot about my sandwich.The cashier didn't tell me that I suppose to wait for it, sometimes you have to wait for around ten minutes which is understandable since it is made fresh so I decided to wait in my table and enjoy the conversation with my friend. She went and gave it to me and reminded me that I suppose to pick it up from the bar. The coffee wasn't that busy in that specific moment..not willing to give the extra mile. You clearly see that some employees don't enjoy what they do. I didn't see the need for the reminder
Laura’s has been my go to since 2020.A few minor hiccups when new ownership took over, but that is to be expected when transitioning.New owner and staff are super sweet, food is excellent. They also have online ordering now, which makes it easy when I’m in a rush.LOVE the breakfast bagels, and the Matcha lattes here are simply the best!Keep up the great work guys!
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