Trilogy Fish Co. - Tofino

They did a great job processing our fish. Had a rush charge of to get it cut and bagged and then picked up that night. Portions were all well sized and the first days fish was solid frozen, enough to start freezing the second...days fish on the ride home.

We brought our fish to Trilogy to be processed. Some of the fish were not completely frozen. We didn't lose any fish but we were very nervous about the fish making the trip back home.

Finished: guys (many of whom have been patrons of Trilogy for years) dropped off over pounds of fish (over days) to be cut into pound portions, vacuum-sealed, and flash frozen in order to prepare the meat for our drive home....Trilogy returned packaged, unfrozen meat, and charged us full price for their “service.” Failing to freeze fish we dropped-off the previous evening is understandable, time is tight, but not having frozen the fish we turned-in hours earlier? We would even be displeased but understanding if the the lack of flash-freezing had been reflected on our bill, but we were required to pay the full price for processing in order to reclaim our fish. The only processing assistance we actually needed was the freezing! We would have cut and packed the fish ourselves if we didn’t need frozen meat. To be fair: we were fishing on a busy long-weekend and Trilogy may have been understaffed. Nonetheless, if your business fails to provide a contracted service, the customer should not be charged for the service you missed! We paid almost for some kids to cut the meat we had already cleaned. No apologies, just scornful dismissal. We were told that pro-rating Trilogy’s service to account for the lack of freezing (eg. of processing was missed, knock off the price) was an unreasonable expectation, and when we took issue with this, we were told to quit our complaining and “deal with it” (using language that Trip Advisor insisted I remove before my review was allowed to be posted, despite me using a direct quote). We were asked how we could expect Trilogy staff to provide the service we paid for when they had too few people working! Our requests to speak with the owner were met with “call him yourself.” The guys I went fishing with used to put a few thousand dollars of fish through Trilogy processing every year. We will see about the future. There is apparently another Tofino processor (I haven’t found it yet) and there is also a processor called Fishful Thinking in Ucluelet. Make a careful decision where you go. I don’t know whether the issue is a staff problem or a staffing (ie. owner) problem but, by their own words, they cannot reliably provide the full service you will be charged for and it’s your fault for fishing when they are busy. EDIT: When we arrived at the Departure Bay ferry we realized that with the not-frozen-fish-fiasco, we never even noticed that Trilogy kept our crab! A member of our group has noted that he had to argue quite a bit to get his full order returned last year too, but I have no first-hand knowledge to confirm this. If you use these guys, don’t assume they have given you your full order correctly.

My husband and I went fishing (with WardoWest) and they recommended Trilogy Fish Co. to process our catch and I'm so glad used them. Our captain brought our catch to them at the end of each day and we told them how we wanted it...processed (ie: in filets, etc The fish is all flash frozen and perfectly marked and vacuum sealed. The owner is a younger guy and was a very impressive business owner.

Professional job. Absolutely no complaints. They vacuum packed, flash froze, and packed in styrofoam ice chests and we shipped back to Texas.