Vera's Burger Shack - Surrey

I called in advance to place an order, but their online menu was not accurate. I expected to pay $18, but ended up paying $28. A $10 difference is unreasonable, and they were unable to address the issue. Be cautious when relying on their online menu.

I had a very negative experience with the staff at this restaurant. I was charged more than I should have been, and when I tried to discuss the receipt, the staff responded with rude and sarcastic remarks. When I asked to speak to the manager, I was directed to her with a mocking smile. I will not be returning to this restaurant again. I wish I had recorded the incident. The employee who treated me poorly should be dismissed.

The burgers are fantastic, but the high prices dampen the overall experience.

Always excellent, Canucks burger all the was. And the chicken ? burgers killer also ?, sweet potato fries ? ?

I used to be a big fan of Vera's quality for hamburgers. My usual go to was the Davie location before the pandemic but instead tried this one since was in the area. Big mistake! Firstly, the burger was a sloppy greasy mess that couldn't even stay together half way through. Every ingredient was impossible to keep together. It was SATURATED in grease. Secondly, it literally tasted like someone took costco ground beef, put a seasoning in it, and made that patty. That thought was also reinforced by the fact I watched them use costco havarti cheese on my burger. If I am paying $16 for a burger, it better be something I can't make at home without a ton of effort... and sadly I am confident I could do better with minimal effort. The only thing we thought were ok was the fries which were fresh and crispy... but I would never recommend this location (or Vera's in general) atm.