Rooster Rice (brokaw) - San Jose

Staff said it 'd be a 10-15 minute wait. 30 minutes later, nothing. I asked for a refund, and they were able to issue it *without the tip back*.The staff person remarked, "Well, you could have waited for your order. "So I just paid for terrible service? I 'll be calling my bank to get the remainder back.Edit: Two days laterI was able to go through my bank to get a full refund. A representative of the business eventually reached out to offer apologies, a certificate and that they were looking into the situation. I felt I was able to convey my grievances about the situation to them properly.I 've updated the star rating to reflect they 've reached out and provided a resolution, but it 's still unknown if the feedback will lead to revised employee practices around how they should handle beyond-longer-than-stated-wait-times and partial refunds.

Rude unprofessional cashier rolling her ugly eyes cause we wanted to eat inside. She also had what appears to be her daughter sleeping on the chairs. After taking our orders, she went back to the dining area to sit and play on her phone.Besides the terrible service, the food was OK. Definitely not a 4 star. It's like a 1.5 star. Rice had no flavor. Broth was VERY oily. Chicken was over cooked and tastes plain.

Great service and awesome food. Gotta get the Marina! So delicious. I highly recommend!

I tried the bahn mi sandwitch with lemongrass pork. The sandwitch was decent, what would have make it better for me was better bread and some more sauce on the sandwitch.

Probably one of the few places around does not need to wait at all, which makes it the togo place when I am in Vally Fair. Btw, my girlfriend like the poke bowl just around the corner.Overall the food is OK, not the best chicken rice I have got but it’s very simple and healthy; there’s always some appetite for some chicken and rice when one is hungry, at least for me.