El Pollo Loco - San Jose

This El Pollo Loco location is in the corner of a small plaza, they have plenty of parking here as well. There is no drive thru at this location like their other locations, and it was not busy at all when we stopped by. Not much service, but food came out in a decent amount of time. I ordered the Shredded Chicken Nachos; 2 Pieces Chicken Meal with macaroni cheese, mashed potatoes with gravy, and tortillas; and 2 Shredded Beef Burrito Grillers to share. The chicken in the nachos were a bit dry, but I liked the nachos the fresh tortilla chips with the beans, cheese, guacamole, pico de gallo, salsa, and sour cream was tasty. For the chicken meal I opted for two juicy chicken legs, which were tasty. The macaroni cheese was decent and tasted average, the mashed potatoes and gravy that came with it was a bit bland and dry, and the tortillas were nicely hot and warm, so I wrapped up the chicken with it. The burrito grillers were eh they were kind of dry and plain.

The restaurant is very clean and the customer service is great. I ordered the double chicken corn salad and it was huge. There was plenty of chicken, but I wish it had more than just two small slices of avocado. Overall, it was worth the price of $14+. I will definitely return to this location if I am in the area.

The service at this restaurant is excellent! All three of the staff members I encountered were very friendly and helpful. The cashier assisted me with placing my order. I highly recommend this place! Thank you for a pleasant dining experience!

Today, we visited your San Jose location at 1299 S Winchester Blvd, San Jose, CA 95128. Normally, we frequent your location at 1725 Branham Ln, San Jose, CA 95118. We always order the same thing: 2 Keto Burritos with white meat, extra avocado, and one small soda. At the Branham location, we typically pay $24.87 for this order. However, today at the Winchester location, they tried to charge us $43.00 for the exact same order. I pointed out to the cashier that this was almost $20 more than what we usually pay at the other San Jose location. She was quite rude and insisted that the higher price was due to the location we were in. She seemed pleasant with other customers but was disrespectful to us. Perhaps it was because we didn't speak Spanish like some of the previous customers, and she struggled with English. My wife, who is of Latin descent but does not appear so, attempted to communicate with her in broken Spanish. The workers behind the counter were also glaring at us and giving us dirty looks. When we placed our order, another woman approached the counter and instructed the cashier in Spanish on what to charge us. We are extremely disappointed with this treatment and have no intention of returning to this location. We will also be contacting corporate to address this issue.

Are you kidding me?!? This El Pollo Loco charges $6 dollars more for their double chicken avocado salad than all the other El Pollo Loco locations in CA! I was shocked. Their chicken tasted disgusting too . Worst El Pollo Loco I've ever been too. I called the manager and he said it's CA prices. I said NOPE I go to many locations and your prices are 40 percent higher! I even checked the other San Jose locations prices to confirm he has his prices 40 recent higher. This is a chain and prices should be the same in all locations. Never go here! Total BS