Chipotle Mexican Grill - San Jose

They didn't include all items in my online order. When I tried talking to their chatbot about it in the app, it said it couldn't help me. So I do not recommend this chipotle. They stole my money and didn't provide the ordered product or a refund. Try another chain is my advice, based on this experience

Never order online. My protein was missing from both of my bowls. Salsa made it with no chips.

Put an order for pick up on the app that I highly recommend to do because it is fast and convenient and they collect points to redeem items. the front entrance is opposite the alameda and there is an exit on the back where there is much shared with other shops, so many parking places. Online orders are placed on a rack from the side. that was my first time I made mobile order, so I was a little confused when I checked in or not. those when they asked, they said it's on the rule and grab whatever mine is. I don't feel safe because their order can be taken accidentally or can simply be stolen. when I came home, one of the 2 Burrito bullets was a huge chaos that it was not properly sealed, but also ask why there is so much liquid sauce? (see photo to reference). the second bowl that was half a hull and half a steak was good. a good part but the steak was a gloomy. I was quite disappointed by the steak this year. almost seems chipotle have changed the way and wise as they cook the steak, because it is always so dry and at the point where pieces of the bark are burned. I might have to find a new protein to eat because I still like chipotle.

The other people who have rated this Chipotle anything above a 2 star must have never gone to another Chipotle in their life because this one is bad. The meat is always over cooked and they run low on items a lot. It doesn’t seem like the staff has ever been trained. So sad because Chipotle is our favorite!

I know it's Chipotle, but this is the only one I've EVER been to that is just a disaster. No atmosphere, no music, no personalities the food is always mediocre. The staff literally is so quiet and just stares at you and just expects you to communicate. Go to another one!