The Snow Squall - S Portland

I took a Massqchusetts friend to Snowsquall in late summer of 2020. She ordered the haddock, and I the chicken.The son of the owner came and was lovely and well spoken.The deck atmosphere was relaxing! We had drinks and were happily awaiting our meals. When it came the waitress was lovely.Upon first trying my chicken it was a strange taste. I didn’t want to upend the positive occasion of our venture, so proceeded to try to enjoy my meal. Finally I had my guest try my chicken and asked her opinion.She thought it was as strange as I did! There was no taste and the consistency was tough!I spoke to the waitress and she said other customers had likewise complained, and she would get me a meal of haddock. As I said, She DID say that some customers had also complained about the chicken!So when they returned with my meal, there was a small piece of haddock and the SAME vegetables on the plate. The reason I remember this is that there was a tiny black flake in the mashed potatoes that remained there on the plates return!I was charged the full place at the end of my meal with no acknowledgement that anything had been amiss.A couple of weeks later I sent an email to the owner, letting her know of the incident.She acknowledged that her chicken supplier had only sent about an 80% good supply of the chicken and the rest was not fresh and questionable as to the quality of taste due to freeze dates.She insisted that the vegetables I was returned to the table would have been replaced with the second plate of haddock substitute! NOT SO!!!!She felt that I was not due any discount and did not seem to care that the chicken which was only 80% tastey from the entire batch should be acknowledge as inferior!She said my needs were met as a customer and I should have been satisfied.I acknowledge inferior service, inferior quality of food and lack of regard for quality standards from The SNOWSQUALL RESTAURANT.The owner dismissed my concerns and only cared about her business, as it looked to others, and not of the business concern for making customers happy.I hope this will be passed on to those looking for a fine place to eat and ENJOY their meals in the Portland, Maine area. There are plenty of great places! This just doesn’t happen to be one!Maureen ReganI sent a nice email

Good food, friendly service, nice atmosphere, and reasonable prices.

Great food not overly crowded and live music, always a go to

We sure enjoyed. Delicious drinks and dinner. Wished they stayed open later.

I ate brunch here for the first time since living in Portland and thoroughly enjoyed my meal and experience. The location is perfect. Right on the marina in Cape Elizabeth. There are options for outdoor and indoor dining and the patio is nice if you want to sit outside. I would love to come back for a dinner in the near future.Service is a bit slow but I didn't mind and it wasn't unreasonable. It makes for a nice break in the day and if I sit down to a restaurant, I'm not there to rush.The owner was lovely and accommodating. I will definitely be back. This local business certainly deserves the support!