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Przekaż informację zwrotnąFunny, the food is really great but, I did not appreciate the bit of mockery that I sensed after I found a few pieces of long hair in the take out food I was enjoying.Though the staff seemed very apologetic when I returned to the restaurant with my food, I was not convinced it was authentic. I really tried being as nice as possible and understanding. I only wanted a refund because I did not trust what is in the food anymore. Instead of a refund which I should have gotten with no discussion, a bit of a debate happened with the staff and they settled on I would get a new omelette “FREE OF CHARGE”. “Free of charge” ???! This is a great play on words when the restaurant accidentally made an omelette with HAIR in it for ME. I am the customer eating it. They prepped the same omelette for me (which was actually was missing the sour cream) and a peace offering of homemade flan. I did not want to argue or make a scene but, I should have been given a refund with no questions. I never wanted anything else. While a hair seems trivial to some, it’s not to me. The excuse I received was that “it happens in the restaurant business”. The omelette and flan they gave me in lieu of a refund, I will not eat because I am sure the same people cooked it. My appetite was turned from the experience and I don’t trust what I am eating. In the end, I am at a lost. I encourage Le Salbuen Cafe to listen empathetically when the staff’s hair gets into a customer’s food. Controls for safety and quality should be top priority. Be respectful and leave out the subtleties. Jokes made were felt and some of the blank faces that sat across from me , I did not appreciate it. There’s not a bottle water or flan that can make me feel okay about disrespect and unfairness.
Steer clear. An overall unpleasant experience. They were out of several dishes, omitted components entirely avocado on the salmon or had made substitutions without letting us know ricotta ? for creme fraiche on the bolognese, and most shocking: a corn tortilla for a gluten free bun on a burger . On the upside the service was suitable our server did their best considering the circumstances and their own frustration with the restaurant's lack of detail and basic ingredients. Hopefully management ownership can right the ship where its headed now is down, down, down...
The ambiance, service food is the BEST! Highly recommend my go to is the Portuguese french toast :
Came here as a suggestion with a very close family member. I was expecting a good meal and good time and it even surpassed my expectations. Amazing service, amazing food, amazing atmosphere. First time I was here but it definitely won't be my last.
Awesome place! Our favorite spot for breakfast! Lots of gluten free options ? And the stuff is outstanding!!