Wendy's - Missoula

It took almost 25 minutes after I arrived for that family to receive their food. Throughout this time, there were no apologies or communication from the staff to the customers waiting at the counter. We received no explanation for the delay in taking our orders, and the employees didn’t make any eye contact. It seemed that only online food delivery customers (like DoorDash and Grubhub) and drive-thru patrons were prioritized. About 20 minutes after I arrived, they finally took the first two orders from the lobby line, even though there were still six more people behind me. Management, who was focused on the drive-thru, instructed the staff to prioritize the guests in the lobby, but this didn’t happen. The staff continued to ignore us as they handled the influx of online orders (which I have documented in a photo of the ticket pile). I waited another 15+ minutes before my order was finally taken, totaling nearly 40 minutes from the time I entered the restaurant, with only three orders ahead of me. I was there long enough to observe a food delivery driver pick up an order, deliver it, and return for another before I received my food! This is utterly unacceptable. It took an additional 10 minutes to get my order after that. Why didn’t I leave? I wanted to stay and experience the situation fully so I could provide this feedback in hopes of seeing some improvements. I feel that the customers who take the time to dine in deserve better treatment.

Dining in at a sit-down restaurant is actually faster than going through the drive-thru on a Saturday night. You might want to think about going to Denny's instead. The drive-thru is just so slow—it takes over thirty minutes to get through. I've experienced this on two other occasions, not on a Saturday. This used to be a fantastic location, but ever since the entire staff, including the owner, left a few years ago, the new team seems indifferent. It honestly feels like they might be practicing juggling in the back or something, because there's no reason for the service to be this sluggish.

Avoid ordering the 'large' chili from this restaurant. You’ll be lucky to receive even half of a container. This has happened to us at least 6-7 times in a row, despite reaching out to the management multiple times. It’s becoming ridiculous, and we've decided it’s time to stop dealing with them. This time, we reported the issue to corporate customer service and disputed the full charge with our bank the following day. We've received a provisional credit, and now Wendy's can sort it out with VISA. Goodbye, Wendy's.

I'm a door-disc driver and I picked up two orders. I had my teenage kids with me and they wanted to order food. the lobby was closed, so we went to the drive. the type in the window didn't let us order food because he said there was a 2 order limit and the door-shock orders took it up. I think he could have missed one. when we arrived at the window, the guy seemed frustrated and irritated. it seemed that he had a bad day, so perhaps his unprofessional, unprofessional attitude was one off, but this place missed on money in the night and in the future we will be the location throughout the city for professional and personal use.

I have a serious problem with the customer service that is provided to the customers of their load. When I arrived at 7:10 yesterday, there was an older couple, a gentleman and a young lady in the middle of me, and car wrapped around the building for the drive-thru. I quickly noticed that there was a family with infants who had apparently ordered the mother to eat, but waited to be served. the place did not seem to be underoccupied, as there was not space for other employees in the kitchen area and everyone worked as fast as possible. it took almost 25 minutes after my arrival for the family to get their food. they have not apologized or even talked to us customers who stand on the counter and wait for order. no explanation why we could not have simply taken our order, no eye contact or anything. Apparently the only customers that are important are online food delivery (door dash, grub hub, etc.) and the drive-thru. about 20 minutes after my arrival they finally took over the first two commands in the lobby (6 more people in the lobby behind me at this point.) the management (the drive side side side side side helped) came up and said the 2 guests who work in priority. they didn't. they ignored us while they tended to stack online orders in * see stack of tickets on photo *. 5 minutes, and they took the order of gala before me. I stood still another 15 minutes before my order in tune, (40 minutes from the time I went, only 3 orders before me.) I was there long enough for a food supplier to pick up an order, pick him up and get him back for another person and leave again before I got my food! that is absolutely shameful! it took almost 10 minutes to get my order. Why didn't I leave? I wanted to see it carefully so I could write this review, hoping that this thema is being treated. I'm sorry, but I feel like the customers who have taken the time out of their day to visit their facility, and in the effort and energy to physically walk in, should be in front of the people who don't even come out of their car or leave their couch! it must be a possibility for management to shut off/slow online orders, so that the customers who are physically there can be adequately served.