Quady Winery - Madera

This is just a review of their customer service. We accidentally received the wrong order. When I called about it, they were very apologetic, and said they would replace our order for free, plus they didn't ask us to return the wrong order.

We recently visited Quady Winery on our way to San Francisco for our flight home. The two ladies doing the tasting were super friendly and happy to have someone come in as it was quiet before our arrival.What we tried:Orange Muscat This was really good!!Black Muscat I really enjoyed this one the more that I sipped on it. My husband and I both agreed that we enjoyed the orange muscat more, but this was still a very good choice.Electra Moscato this was a very good moscato, and my husband's favorite of the three moscato's.Red Electra Moscato this was also another very good moscato, and my favorite of the three moscato's.Electra Moscato Rose my least favorite wine of the day, but still a solid choice.Two wine slushies my husband got one flavor and I got the other. We thought both were very good!Needless to say, we enjoyed all of their wines we enjoy sweet wines.Now, here is where we had issues: We asked about shipping wines as we were flying back to NC with only carry on luggage. They could ship to NC at a very reasonable rate, so I asked for the first four wines listed above. The lady helping us out properly put in everything I double checked behind her the wines we were ordering and the address information. My husband asked about the tasting fee could we pay together or do we need to do it separately? She mentioned she could put it together. We paid and went on our way. On our way to the airport, I received a call from the winery as they actually couldn't combine the wine to be shipped and the tasting. Instead, they would need to cancel the order and reorder of wines separately (frustration #1). We received our order and unfortunately received the electra moscato rose instead of the electra moscato the reorder was not put in properly (frustration #2). I reached out to Quady, and they immediately got the correct wine to us.I wanted to point out this experience because while there was frustration with our ordering experience, Quady did not hesitate to make things right, turning this into ultimately a positive experience.I definitely recommend stopping by for a tasting if you are in the area and enjoy sweet wines. I look forward to having our wines at home and even making some of their suggested cocktails with the muscats!

I was never a wine drinker.but ive fell in love with yourELECTRA MOSCATO.IVE TOLD COUNTLESS PEOPLE A BOT IT.AND THEY LOVE IT AS MUCH AS I DO.THANK YOU

Love this place! Great service for tasting. Wonderful wines.

They were super nice! Great energy as soon as we came through the door. I’m glad my friend and I stopped by Quady on our Madera Wine Trail tour.