Cactus Club Cafe - Langley

Came as a group of 7 yesterday night (Friday). I understand that it was a little busy but the service was abysmal.The server acted like they were doing us a favour by serving us. We were 7 but were given a seating space big enough for 5 on the heated patio. Then I had to stand for 15 minutes while they brought chairs for us to sit.The server also disappeared for the duration of our dinner and we had to constantly ask the other wait staff to call them for us. They also forgot our drink order.The server never smiled or even asked us if the food was any good. While paying the bill, the server had the audacity to ask us that “oh I hope you guys weren’t celebrating anything since I forgot to ask in the beginning”Not sure if we offended the server in any way but they clearly did not want to serve us.I wish I asked someone to change our server as it would’ve made my dining experience a little more human.I’ve been to cactus club cafes around the lower mainland more times than I can count, with bigger and smaller groups. This service was the worst ever. Mcdonalds gives better service.Definitely not returning to this location.

Honestly I've ordered and eaten at this location so many times and usually it's pretty good. But when I ordered food tonight it was ice cold when we got home even though I only live 5 minutes away. I asked for no tomato and no pickles on my burgers but recieved both, and the cheese wasn't even melted on them either. Super unfortunate when you spend $80 on food.

Just went over to Cactus Langley for a quick visit...had a couple of apetizers. Both the Ceviche and Lettuce wrap were amazing as usual. The consistency of their dishes is always as expected.We sat at the bar, no drinks tonight for us still the service was amazing...he kept refilling our water...much appreciated on a warm summer evening. Simple water, but is a mistake many restaurants make...we dined in Vancouver not long ago, popular restaurant in Granville Island...horrible service...had to ask for water several minutes after we were seated.At Cactus both bar tenders handled their business like a harmonized dance... very professional. We come to this restaurant quite often for dinner, or a quick bite like tonight...the service is always good. We enjoy our visits.

Came for lunch with two others every thing was going nicely. Until my second drink came out and mid way through the drink I felt like I had sand in my mouth lord behold there is glass in my mouth. We notify our server and she gets the manager who starts to question me as if I broke the glass and put it in my mouth. As I'm literally rinsing my mouth out in front of her she's analyzing my water that I am spitting in. She then says I'll take some things off your bill. But in all honesty they should have taken care of the whole bill or none the less 50% for having glass in my mouth. But instead she took off the three happy hour drinks off the bill. No one apologized or any of that. I wouldn't recommend this location. It's unfortunate since it's so close to us.

Food and drinks were delicious! Ronald the manager is awesome! He always takes care of his team and clients. Making sure we are well taken care of. It’s always nice to see a familiar face when we’re in town. Thanks for making our dinning experience memorable Ronald.