Mcdonald's Hermanus Drive-thru

I had an outstanding experience thanks to Noma, the Guest Experience Leader. She was incredibly impressive, professional, and a joy to interact with. McDonald's is truly fortunate to have someone like Noma representing their brand and ensuring an excellent experience for all customers.

A lovely restaurant with friendly and attentive staff! We accidentally spilled one of our take-out bags, and the staff not only helped clean our table but also replaced the spilled food. The children had a great time and enjoyed a delicious meal within half an hour of arriving. All nine meals were devoured, thanks to the excellent preparation. Thank you for a wonderful afternoon; it’s always a pleasure to visit your establishment. I highly recommend McDonald's at the Walküste Mall to anyone looking for a nice place to eat!

Not a big fan of fast foods, but my kids love their ice creams and drive tru is convenient.

The drive thru this time was quite slow. I fetched food at another drive thru beforehand and then came to McDonald's. By the time we got our McDonald's order, my drink from the previous drive thru was finished and my food was no longer hot.

Visited the drive thru on Tuesday before Christmas, admittedly a very busy time of the year, which the store should have accounted for too. They had run out of all soft drinks, waters and coffees. No notice or staff member informing customers at the drive thru which should have happened, and when we were offered milkshakes as the only drink, there was no discount offered. While the food was standard fare and up to scratch, after queuing for over 36 minutes for fast food and then not getting any drink, it left a very bitter taste and felt like management did not care just wanted to retain any business they could scrape from unsuspecting holidaymakers.