Firehouse Subs Indian Land - Fort Mill

Stop ordering some Italian sub-parts on our lunch break. Jackson took care of us!

About two years ago, I started to get to this site regularly. It wasn't until a bad experience that changed my whole opinion about this place. A man who no longer works there was very rude to me when I asked him to remake my sandwich because he prepared the sandwich on a used cutting board. As someone who has heavy, life-threatening food allergies to make a sandwich like this, my life could cost me. He huffed and puffed because they were busy and I ended throwing my sandwich away because I didn't feel comfortable eating the sandwich he made again. I understand the risks of eating in restaurants, but there are certain accommodations that I ask to reduce the risk of cross-contamination with one of my many allergens. Nothing hard, just a few extra steps to get my safety change gloves, new cutting board, new knives... that's it. I went out of restaurants earlier because rude employees who refuse to take precautions or people who are unable to accept my allergies. After this incident, I no longer came to this place. Only about 6 months ago I decided to try this place again, to which I am very happy. They were the best location, every restaurant I've ever been. All employees are friendly and take precautions to ensure my safety. From the beginning, when I look, I will always be greeted. The manager, Hunter, is extremely helpful and careful with my allergies, go out their way to ensure my safety. When I run into her, she goes straight to change her gloves, get a new cutting board from behind, and a fresh, clean knife from the kitchen. She prepares my food carefully and does not seem to think when I watch her prepare her to make sure it was properly prepared (some people get nervous or make rude look at me when I end up to prepare her). This is my life on the line. A mistake or wrong behavior, such as setting Mayo instead of Senf, could be at the expense of my life. At this point, as I have been here for about 6 months, she knows my name and my regular order, which I place, which is very impressive and makes a long impression, and shows me that the employees actually take care of their customers. Kaylee, or Kat, as she preferred to me, is another great employee who is particularly careful because of my allergies with my order. Tonight I saw Kat go so far to open a fresh bag of salad (they ran anyway low I think) and got a plastic spoon to shove my chopped pickles to make sure that it is minimal to no cross contamination. The lengths that these ladies take to ensure that my safety is absolutely amazing, I wish every restaurant where I would be groomed would take extreme caution as these two young ladies have done. There is another gentleman who is extremely careful with my allergies, even though I have forgotten his name. He's a young blond boy, but he's amazing with my allergies too.

Wow. It?s been 5+ years since i had been to a Firehouse sub establishment. Decided to stop at this one. Prices are higher and portions are smaller. Subs look nothing like the picture in the menu; and honestly not enough meat on the sandwich. It wasn?t just mine, it was everyone?s on my table. $2.99 to make it a combo. If you order the large sub, you?ll be paying $15 for sub, chips, and drinks. Not a good deal; especially considering the amount of meat you get.

Amazing place for subs. Highly recommend the Cajun chicken. Subs here are above par, fresh ingredients and just great quality. Prices are very fair for what you get. The pace in making the sandwiches here could be a little faster but once you start eating, its worth the wait.

After waiting for the register for almost 10 minutes to place an order while the staff decided to ignore my wife and I compile what I can only believe were online orders. Overall a good waste of time.