Crumbl Cookies Matthews

Great cookies! But the customer service was not great for me. I mean there are other locations that have incredible customer service and the cookies are the same in each location. Cookies are amazing though!

I recently had a student recommend Crumbl Cookies in Matthews to me and I decided to take him up on his recommendation. First, this location is very clean, well lit and fully stocked. The customer service was excellent and above what I expected for a cookie shop. The staff was very friendly, professional and helpful. I placed my order and it only took a couple of moments for me to receive hot, freshly made Chocolate Chip and Fudge Crumbl cookies. When I got home, which was a 30 minute drive, the cookies were still warm and the taste and texture was perfect. The portion size is well worth the money and if you decide to buy in bulk then you get a discount. I want to say a special thanks to Sarah, the Assistant Manager who help me out; she was wonderful. Crumbl Cookies allows you to place your order online ahead of time which can be about twenty minutes or you can stop by and order. Overall, it was a great experience and great cookies. Thank you all.

Yum!! Simply, yum. This place sells my Kryptonite! These cookies are beyond delicious.

Delivered wrong order and spoke with a manager who told me I could pick new cookies up. I told her I could not and that is why I paid a delivery fee to begin with. Our order had the wrong cookies in the box. I have phoned the store for 4 days since the manager never called me back. I thought it would be a simple solution and just send us the correct cookies.

Such a great place for a special treat! I have ordered delivered frequently for special occasions and have never had an issue. They make a festive and fun gift!Parking: They have plenty of parking for a quick in and out trip