Carrabba's Italian Grill

Food was good! The staff needs work. We were standing long before Bartender/Waitress/Hostess finally recognized us. We have separated from two tables that had dirty dishes for almost our entire meal. Our waiter immediately started complaining that it only worked 2 people except the boss. They were not overworked at 4 tables. Our waiter was pretty crazy. Another employee arrived at 1:15.

Pros: the food was great, hats off to the chef. Cons: the hostess staff was unfriendly and it seemed as if we were an annoyance to them. Our waiter was nice but did not refill our drinks even once. He also never offered to refill our drinks even when seeing they were empty. I would not have considered the restaurant busy, but it seemed to take quite some time for everything to be done including our check. Overall not a great experience for pricey Italian food. This restaurant certainly has some opportunities for improvement.

I have never reviewed a restaurant before but I felt that it was necessary because this was one of the worse dining experience I’ve EVER had. Carrabba’s is one of my favorite restaurants and I’ve always had really great experiences with both the service and the food. This location was a completely different story. The service was incredibly slow, despite the fact they only had 5 tables of small parties occupied (the largest party was a table of 3 customers) and there were MORE than enough waiters working. The staff wasn’t very polite either. The food quality was very disappointing. They couldn’t even be bothered to make sweet tea when all 3 members of our party wanted to order sweet tea (which is very simple to make). After 26 minutes of waiting for our check so that we could pay and leave, I had to go to the kitchen staff and request our waitress come to our table, which took another 5 minutes. This was my fathers first time eating at a Carrabba’s because I told him about how great it usually is and after this truly horrible dining experience, this will definitely be his first and LAST time eating at a Carrabba’s, which I really hate because it’s usually so good. And after this experience tonight I will also never return to this location. It was truly disappointing. I would not recommend this location to anyone.

The WORST place we have ever at. 1) We arrived at restaurant at 7:30. At 8:15 we were seated at a table. They were Many Many tables empty as well. Finally, at 8:40 we were finally able to place the order. 9:05 we finally received our food. 2). The food was old. The steak was like leather. Fries were soggy. 3). Every time we ordered something we were told they were out of that. They had no pepperoni, no meatballs, no cheese for Mac n cheese. The store itself was disgusting. The floors had not been vacuum in long time. Tables were sticky. The ONLY good thing about this place was our waiter Gave. He tried his very hardest to please us, and make things right. I sure he gets more help there as we seen for ourselves that he wears many hats there, but with a continuous smile.

This is my first review I've ever left on Google. But I wish I had read reviews before we picked this location for dinner. Both the service and food were terrible. When we arrived they said they were short staffed, but looking at other reviews it seems like it's been a trend lately. Service was slow and it wasn't busy, I didnt see our server have any other table. We never had drink refills and had to flag down other staff for service. Food was terrible. Our boys are not picky and eat pretty much anything, and they wouldnt even eat. The pasta was cold and undercooked. I hope they make improvements, but until then be weary of wasting your money here.