Insomnia Cookies - City of New York

Ordered a 12 pack through doordash delivery around 11pm for me and some friends. was assigned 2 different delivery people over the course of an hour after i ordered. tipped 5$ for less than a mile. another hour later, my order was marked as delivered despite not coming. contacted doordash who advised me to contact the store which i did. store confirmed my order was probably stolen by the delivery person, but refused to resend my order despite being open for another 3 hours. was told to contact doordash for my refund and they refused. so now i'm out $50 and no cookies. wouldn't bother ordering from here as their merchant couriers are clearly not trustworthy and the service is absolutely awful. guy on the phone didn't even seem to care that my order was stolen. offered nothing in repercussions. might as well go next door to mcdonalds if you want a late night cookie. this place probably isn't even worth the stress. it's filthy on the outside and i doubt it's any cleaner inside. way overpriced as well. heard the hype and was excited to try, but was disappointed so quickly.

The whole family love these cookieslove the 12 for $15 deal!!! I get them every chance I’m nearby ?wonderful variety! Snickerdoodle is an all time favorite!

Their cookies are great for the most part but I'd never go to this store again as the service was incredibly rude. Quite staggering, really.

Nice place to get cookies in the night. I tried the double chocolate cookie and it was great. Chewy, like it is supposed to be, and the chips were melty. Just right. I also tried the Brownie, which was good. If you love it really chocolatey, the cookie is the one to go for.

Disgusting service. Visited the city with my girls, we decided to try out this place late night after hearing about it so often on twitter. Order was ultimately stolen by delivery driver. No refund, no compensation, no redelivery. Insane experience, ruined the day. Wont be returning