Mcdonald's Manukau City - Auckland

Quite often I find either the ice cream or shakes machine are broken or out of order which are the 2 items that my kids love and thats what i order. This place can get very busy for anyone doing orders over the counter so use drive thru where possible. Service is ok, staff do try their best but equipment lets them down.

Thursday 1st Sept at 11.20am, window chick was useless, deaf and clueless. We had a small order yet someone still managed to give us the wrong drink. Annoying.

Very slow, no receipts, food arrived at table cold and with items missing, no condiments available, had to queue again for sugar and staws. Interior refurb in progress, half way through meal machinery and bandsaws started inside the store. Unpleasant experience, feel sorry for the staff working in these conditions, they were miserable and can't blame them.

The ice cream machine at this McDonald’s is always broken. Like, ALWAYS. I’ve never been to a McDonald’s whose ice cream machine is broken as much as this one. What is the difference? Is it the staff? Is it the maintenance guy? Is it the owner? It doesn’t matter what time of day it is. The ice cream machine will probably be broken.

I was a little confused with the points promotion on the app and so I asked the girl at the counter who was the manager. I appreciate how she helped me understand better. She gave me time and day. Excellent service. Thank you.