Dunkin' - Ashland

They should change their working hours, they are not at 5. there is 5:15 there is no one here.

Update: placed a mobile order for a refresher. Got to pick up, they don’t have refreshers and offered to make me another drink. I asked for a refund instead, but they said they can’t refund without a manager and the manager wasn’t there so I’d have to come back. I said fine, I’d like a small iced coffee caramel swirl. They handed me a small iced coffee with ???? creams and no caramel. It’s so convenient to my home but I’ve had problems nearly every time I’ve been there so I’ll continue to drive to Hopkinton.Service is always slow in the afternoons.This morning placed a mobile order for walk-in pickup. Walked from our apartment to this location only to find the doors locked. Employee motioned for us to go through the drive through, we motioned we did not have a car, employee shrugged. I tried calling the phone number and nobody picked up. Dunkin corporate was very responsive and refunded our order.

Just left a review for the dunkin at the gas station down the street and have the exact opposite thing to say. There are always 3-5 workers at a time and it gets busy so sometimes service is slow and that is the only downside. I often see people working there that I recognize from around town and the service is great! Coffee and other menu items are consistent and perfect every time!

I Love DD on W. Union St. Ashland. Mass.They have the best servers...

Great service. Very friendly and friendly staff. Delicious coffee. Delicious cheese Bacon Bagel sandwiches. Great for a birthday breakfast.