Sprzężenie zwrotne
Przekaż informację zwrotnąOur family of 4 went to San José as we have done many times. Ordered our food, the kids (7&9yo) ordered for themselves per usual.. both asking for a ?ACP?. The food comes we don?t see the waiter again until he?s dropping off the check. Our bill was $89 and that?s with two children. I take a harder look, and we had been charged for two adult ACPs. So I let the waiter know of the mistake and his response was ?oh I didn?t know they wanted kids meals?. He took $12 off to equal out to the price of what the kids meals would have been. When he brought it back I took another look to realize none of the prices on our ticket were as they are advertised in the menu. In total our bill was $10 more than it?s advertised on the menu not including the error with the kids meals nor the $2.71 convenience fee. The managers response was well you still put gas in your car, everything?s expensive right now. Completely missing the point that, I may in fact put gas in my car but the price I pay for gas is what?s advertised.
Food is always great? staff is awesome.. Love this place!
This place is great! I come every weekend and I have ran through a good part of the menu. I have enjoyed everything! One of the photos is Texas ACP and the other is a variety of Enchiladas. My fave is the San Jose burrito. TRY THIS PLACE!!!
The menu prices are outdated instead of getting new menus or let you know that there are price increases. You will be surprised at the end with the review with 1.50 to 3.00 extra per item and a convenience fee. When I asked why the additional costs, was that explained to me? there is a sticker on the front of the menu that I should see if I knew how to read the menu? It would be nice to know before you order, not only to trust that the customer sees a sticker.
I've been eating here for years. The food is usually excellent, but the service is best for shortages. This weekend my daughter's chicken nuggets were raw on the inside, and when I checked the bill, they pulled $7.00 of the $7.50 children's meal, but the menu says that children's meals are $6.00. I was also given more for my food than the menu. I will like to pay for good food, but charging more than what is advertised on the menu is misleading. No one apologised for raw chicken, and the whole experience left much to wish.