Hilton Garden Inn Yakima Downtown

A comfortable, quiet, safe, well-run hotel in a vibrant part of Yakima. Numerous great restaurants and businesses in easy walking distance.Rooms: Clean, comfortable, refrigerator and microwave. A terrific room for the price.Walkability: A vibrant section of the city, yet not overly busy with traffic. Signals at every corner function well for people with visual impairments.

SHADY BUSINESS PRACTICES STAY AWAY When I made my pre paid non refundable one night reservation, their website and the Hilton app indicated that the pet fee was $75 for 1 4 nights, $125 for 5 nights .This is pretty standard for a Hilton branded hotel. I have stayed at several different Hilton branded hotels in different states with my two dogs and been charged the flat fee stated on the website/app (ranging between $25 $75).When checking in, I was presented with a pet policy form to sign much like many others I had signed in the past. I skimmed through what seemed to be boilerplate language and signed it.What I failed to notice was that they had added the words per pet to the pet fee section of the form, essentially charging me $75 more for my stay than I had originally agreed to. Classic bait and switch.Also, when I checked in, I was told that my credit card would be pre authorized for $50. Again, a pretty standard procedure that I 've encountered at virtually every hotel I 've stayed at.Later that night, the hotel authorized an additional $250 without my knowledge or permission. I complained to the front desk, and they said that it was an error and would be taken care of. Later that day, another authorization was applied to my card for $172. This was in addition to the $50 and $250 authorizations that had already been made.So, the upshot was that the hotel tied up $472 on my credit card for a PRE PAID one night reservation to cover incidentals that should have totaled $85 tax (or $160 tax including the 2nd/inappropriate pet fee). The excessive pre authorizations can take up to 5 business days to be released.I tried to address the issue with the General Manager (Linda Vallejo). She responded with a pretty snotty email. She saw nothing wrong with the pet fee or the card authorizations.She said that nothing could be done about changing the pet fee verbiage on the website, and said that she will ensure that the added per pet verbiage on the check in form is pointed out going forward. So, still bait and switch, but they 'll be more explicit about it...The manager 's idea of a resolution? A $50 refund to my card... not even enough to cover the inappropriate $75 pet fee (money that they are not entitled to).These is a shady way to run a business. Steer clear of this place unless you to endure the stress and frustrations of their billing practices.

Great place to stay if you’re in town for Hop harvest or Hop Brew school. Close to tons of beautiful hop farms (my favorites were CLS and Morrier Farms; both women owned and beautifully taken care of).Rooms: 5/5

Front desk staff was great! Judy in the bar/restaurant went above and beyond! Only hotel I stay at when I travel for work to Yakima.Rooms: 5/5

One of the nicer places to stay in Yakima. Employerea are friendly and helpful.Rooms are clean. On-site restaurant bar is decent.Nearby activities: Lots of stores and restaurants near by, and the Ymca is next door.Walkability: Lots of great restaurants near by.Food drinks: The in hotel bar is nice. Unfortunately the restaurant ran out of the French onion soup when I tried to order it, so it must be good!