Pizza Express - Wiltshire

Pizza Express is located in a unique and quirky setting, in an old building on a historical high street. The restaurant also boasts a pretty courtyard. The service was good, with the food arriving promptly and the staff being friendly. However, the prices seem a bit high for a casual lunch (we paid £50 for two small pizzas, two soft drinks, and two coffees). It's worth keeping an eye out for money off coupons before booking to make it more affordable.

Despite the restaurant being empty when we arrived, we were seated near the aisle and bar. There was a constant flow of traffic with both staff and customers. The staff was abrupt and almost rude. We felt rushed when ordering. My recommendation would be to avoid this place altogether.

I think that this visit to Pizza Express may well be my last ever visit to the whole chain. It was just so unremarkable and it cost me over £50 for the privilege of being so underwhelmed. Poor service waiting ages for order to be taken, then they didn’t clear the starters before bringing the mains, the dessert menu never materialised after we asked so we gave up and left. Rip off food mushroom starter was literally a couple of mushrooms tossed in some herbs for £7+, Buddha bowl barely had any hummus, was dry and tasteless… I chose to go here when in the area as pizza is a safe bet for my child, but even that was lacklustre and pizzas should be the best thing they do given their company name. I have been a mystery customer in Pizza Express in the past and this one fails on all levels. I’ve frequented in the past with various vouchers and not been since they stopped doing the offers and now that it’s full price with ‘rewards’ on the app (the introductory one for signing up had even expired) it’s just not worth the money. I could go somewhere else and spend much less money and have a better experience. Farewell Pizza Express… Marlborough branch has ended out relationship once and for all.

July 2023 I haven't visited or been to pizza express for almost 7 years but quite honestly speaking the quality of food hasn't changed!! We enjoyed our dinner and definitely will visit again but surely not after 7 years!!

The pizza part was fine, the “express” element was sadly missing. Over a hour wait for mains and then the chef “forgot” one of the orders so that was another 10 minutes’ wait. The table next to us gave up and got their food “to go” in the end because their kids were falling asleep at the table. Then the bill was wrong. Skipped dessert as it we’d been there so long and our kids were bored and tired. The team were working hard enough but the problem seemed to be huge takeaway orders taking priority over restaurant guests. I wish companies would look at how badly their operating model is impacted by prioritising take away over the customers who are right there in front of them!