Original Pancake House - Williamsville

Kind service, good food and prices not bad. No complaints

Ordered $70 in take out. Showed up when they texted me it was ready. Spoke to someone within 2 minutes of it being ready but was asked to wait for the food. Staff was honestly rude and I don’t usually say anything about staff because I get it this isn’t your life it’s just a job but yeah they were grouchy and it was only 10am?? After 10 minutes I asked about my food to two separate people because I was a little worried that they didn’t know what was going on, as the operation seemed hectic. It was clear they weren’t communicating as neither had any idea anytime I asked. Anyway, 18 minutes later I was given the food and they apologized for the wait and said the text I received 20 minutes ago must have been wrong and that the food wasn’t ready until this moment. Okay. Left and drove 900 feet to my home. I live walking distance but didn’t want the food to be cold. Everything was cold. Everything. And the crepes were seemingly incomplete. Won’t be back

Got breakfast here 06/22/2024 around 1130am, we come here fairly regularly over the last year. Our waitress was fantastic and truly did all she could do with our order of 2 waffles with strawberries and whip cream on the side, hash browns with onions, kielbasa, and apple juice. The whip cream was runny because it was so hot in the restaurant, we sat up front by the window with a clear view of the kitchen. They made one waffle twice, both were soggy/not done. The waitress said the manager stated there was nothing wrong with the 1st waffle and that she is not coming out to hear complaints. Everyone is entitled to a bad day, customers should not be on the receiving end of that. Leadership and Management should expect to perform at a higher level and they should equally be provided the resources to do so.

I recommend the Dutch baby (worth the 20 minute wait! and all the pancakes, very good. Only flaw: cleanliness.

Garbage!!! Always forgetting part of the meal and I live a 25 minute drive to the restaurant so almost an hour round trip. This is why I will NEVER TIP ANYWHERE EVER AGAIN!!!!!!!