Giancarlo's - Williamsville

When I made an reservation was incorrect , girl who took my phone call didn’t asked to me about “special occasion?”, “favorite server?”, and some of. but when I re-call for confirm, main host gentleman fixed it all for me. Our table was nicely cozy. Our server was amazing and very knowledge about wine and food, of course great customer service. Our steak were perfectly Rare and Mid Rare (our request). And then I requested to our server about dessert. Let’s surprise my wife. Pastry chef did great decoration for us. All of our 1 year anniversary at Giancarlo’s was amazing. Thank you very much. And I am strongly recommend.

Took my girlfriend for Valentine's Day. As to be expected, it was a very busy night for the staff. Before we even realized the food was taking a bit longer than management would like, our server came over to apologize and inform us we had some desserts coming to us on the house. I was very grateful for just that alone, seeing how I didn't even notice it was taking so long yet. After about 20 more minutes, I did begin to realize it was taking quite long. At that point in time, our server came with the food. I still had zero idea to complain or make any comments voicing any displeasure, but before I could even open my mouth, our server apologized again and told us our entire bill was taken care of. I was in utter shock and so impressed. I'm never one to complain about certain things, we knew it was a busy night, but the management obviously takes pride in a certain standard, and appreciates their customers. Now, THAT is how you treat your guests. The food was absolutely phenomenal. It ended up being such a nice night, and just on the fact they took it upon themselves to comp our bill when I wasn't even complaining, makes me want to come back to spend money there tomorrow. Totally grateful and so impressed with this staff and management. Highly recommend Giancarlo's. Thank you so much.

Amazing ambiance. Knowledgeable, attentive staff. Fantastic wine list. Superb food (best steak in the city-cooked to perfection). Incredible band (RNSM). Good time had by all!

Their organic blackened salmon is the best service is great but a little loud in the bar area it’s better to make reservations to sit in the dining room

An absolutely amazing experience, from start to finish. To start, we were treated like kings and queens by the entire staff. Atmosphere was classy and modern. Food was to die for, I ordered the Meatball for our appetizer which is covered in their house made red sauce, then for my main course I had the Bone In Ribeye which is a must have with the mashed potatoes for a side. Everything was timed and spaced out perfectly! I will definitely be returning soon, as this is now my favorite Steakhouse in WNY