Dunkin' - West Simsbury

This Dunkin isn’t the best Dunkin, everytime I order food it’s always cold or it’s never

If I can give a business zero stars I would have. Ordered two capuccinos, and some food. I tasted mine and it was all milk i asked that they put expresso in it, the girl who waited on us who was not the least friendly to begin with and actually looked miserably angry flung the coffee at my husband, causing the cap to fly off and the coffee got all over him and the car and we didn't so much as get an apology. she grabbed the cup put another cap on it and said here- the employees at this location never make the drinks the right way and are always rude- canton Location is being remodeled never issues there- I will never go to this location again

I needed to go to Nissan for tires so I stopped at dunking for coffee and a breakfast sandwich I also wanted a dozen doughnuts for the Nissan staff the young man that waited on me was happy to assist and picked them out and then the girl at the pick up counter offered to help me take the stuff to my car I have been to a lot of dunkins but this was by far the best experienceWheelchair accessibility: Next to the handicap space is a ramp

This is the worst Dunkin I've ever been too and I've been to a lot living in New England. I keep thinking I'll give em one more try and I'm done, just ordered a sesame bagel, toasted with cream cheese this morning and I got a cold, untoasted but still somehow rock hard and stale bagel to go with my ice cold hash browns. Thankfully there are better cafes in the area.

I use drive up only. Coffeecake muffins are my fave and they are awesome. Orders are always correct. Staff is friendly and courteous.