Papa Johns Pizza - West Knoxville

Last time ordering a pizza from this place they cannot read and could care less if they screw up refuse to make it right. Please avoid this place at all cost drive a littler further to another papa johns. Always listening to music with earbuds in with customers in store. Just so unprofessional wish whoever owned the store would do something about it.

5 stars for food because pizza is my favorite food especially papa John’s. 5 stars for atmosphere because anytime I order for pick up or takeout, I’m very well taken care of and warmly welcomed. And 10 stars for customer service last night I ordered a pizza for delivery and didn’t realize I was short on cash. Dave was kind enough to not only understand, but to pay for the difference for me. After the terrible day I had yesterday, he helped me to end the evening with a full stomach and a smile on mine and my kids faces. Thank you so very much, Dave!

I've been ordering take out from here for the last 7 years and also add tips when I order. Depending on who's working that day the quality of food can be good or bad. Look at my 10 piece chicken nuget sizes. They counted 1/2 size of normal chicken nugget as one.

To be honest this is the second time ordering from this location that I was disappointed. The first time was a few months ago, went into this location the next day and expressed my delivery order was a mess when I got it delivered to my boyfriend’s house. I brought in a picture of what we received, was told that my boyfriend would have a credit under his phone number for us to order again. Called a few weeks later and no credit. Tonight my pizza was delivered in a good time, driver was very nice. My pizza was not fresh.

The management is horrible, and the delivery drivers are arrogant and lazy. I went in for a store pick up and watched as one girl did all the work in a huge rush . While the drivers sat around and joked. She even asked for help and was ignored. I will not be going