Mcdonald's - West Branch

Located just off the interstate it allows for a quick detour so that you can fuel yourself for that long drive ahead.

Delicious McFrappe! Shake it in seconds and want one more! In addition, the staff were very polite and the interior was very clean. Go on! Just an idea, the restaurant could use a remodel. Otherwise, perfect, delicious food and fast delivery!

When I reached the window, the manager had a different explanation. She claimed they were very busy and understaffed with only three people working, but I could see at least five staff members behind the counter. I couldn’t even see the front counter clearly due to the hustle and bustle. I told her that I would be contacting corporate about my experience, and she merely replied that it was fine because they would just have someone call me back, smiling as she said it. McDonald's really needs to ensure that their franchise locations adhere to corporate standards. I've visited two different McDonald's today and spent over $23, but my food has been consistently subpar and barely warm.

The delivery was prompt and the food was hot upon arrival. For dinner, I opted for the Mighty Kids Meal, which includes six delicious McNuggets—perfectly crispy on the outside and tender on the inside. I also tried the Double Cheeseburger, which was satisfying with its generous layers of beef and cheese. Overall, a great meal at a reasonable price!

The staff here are incredibly friendly, and the atmosphere is clean and inviting. It has a lovely casual vibe that makes it feel more like a cozy hangout rather than just a fast food spot. When I arrived with my baby in his car seat, an employee kindly came over to open the door for us. They also welcomed my service dog and even provided a bowl of water for him. Overall, it was a fantastic experience!