Bowlero Waukegan - Waukegan

Excellent experience. Always good time when I come here.

Was in last night on a busy night the employees were great an very accommodating even during what appeared to be a league night. fast and friendly. we ordered light appetizers which came out hot and fresh. much recommended

During a recent visit to this Bowlero Waukegan, which took place shortly after Thanksgiving, we encountered several service issues. Firstly, it took an unusually long time, approximately 75 minutes, to receive our complete order of food and beverages. While I understand that this is primarily a bowling venue and not a full-service restaurant, the delay was notable. Regarding the food and drink pricing, I found it to be excessively high. For instance, an order of three portions of pretzels, which appeared no larger than a single serving, was priced over $17 after tax. The pizza, seemingly similar to a $4.99 product from Aldi, was sold at a fourfold higher price. Additionally, one of the cookies caused discomfort to a child in our group. The beverage prices were steep, especially for the Waukegan area, and felt more in line with what one might expect in a city where higher taxes and rents typically inflate prices. We also faced challenges with the bowling experience itself. Initially, we lost about 10 minutes searching for assistance when a bowling ball became stuck and the lane malfunctioned. Although a maintenance worker did resolve the issue, the lane only functioned correctly for another 50 minutes before it erroneously reset a 9-pin hit, replacing it with all 10 pins and incorrectly altering the score. When inquired, a representative acknowledged this glitch and offered to reset the game, but this would have required more time, which was not feasible for us. Consequently, we decided to leave the venue and do not plan to return.

Great customer service, clean and stocked restroom. During cosmic bowl times it's a little dark. Late evening bowling you must go thru a metal detector.

Mediocre bowling alley. Waited 15 min for shoes at empty desk, gave up and played in my sneakers. Food was decent.