Tim Hortons - Waterloo

I’m VERY disappointed with Tim Hortons.Once a original CANADIAN brand which was multicultural is now run to the ground.You’ve decided to focus on purely profits…. Replacing our members of the community with migrants which barely speak English that don’t understand culture basics.This is due to your FRANCHISE MANAGER only desiring to primarily hire their own from india…..This is not only about this location ALL YOUR LOCATIONS have been infiltrated it’s clear as day to everyone but most won’t speak up.Canadians Deserve better. Enough with messing up orders ….poor manners individuals who hire mainly only ONE ethnicity.

You can reliably get food here but a lot of times with a long line. They removed seating during covid and never bothered to replace it but they need the extra space to accommodate the line that develops because of how slow they are at making food. It's unlikely you'll actually get what you ordered only an approximation of it. Maybe you'll get the wrong sandwich maybe they'll make the sandwich wrong (e.g. use the wrong meat). Don't order if you can't accept an incorrect item. If you want any modifications on an item. Don't. The staff here are trained at a level far below the quality of service of off campus Tim Hortons.

A rat ate my timbiebs :(Parking: it is difficult to park in the SLC building

They served me expired milk in my drink. Then the milk machine exploded and flooded the entire kitchen. I ended up waiting 20mins for a water and a latte. They were extremely rude and unprofessional and ignored me. Stay clear of this monstrosity.

This timmies is always backed up with orders and has probably the slowest moving workers I've ever seen. I've waited 15mins for a large ice coffee before. I mean, food is pretty well always good so theres at least that.