Pizza Hut - Waco

Typically, my order at this restaurant is always cooked perfectly. I usually order a full chicken beef pizza with half pepperoni on one side and half black olives on the other. However, during my most recent visit, the pepperoni and black olives were both on the same side of the pizza. The manager showed me the ticket and it matched what was on the pizza, but I was sure I had ordered correctly. The restaurant apologized and fixed the mistake. Later, when I checked my order on the app, I realized that the ticket did not reflect what I had originally ordered. There seemed to be a mix-up between my order on the app and the specifications used to make the pizza. On a positive note, I really enjoy the EDGE crust and think it should be the standard option. Unfortunately, this is the second time my order has not been prepared according to my receipt.

The Pizza Edge was a major letdown, much like the small salad I ordered. I was excited to see that the salad was only $4, but my excitement quickly faded when I realized that only half of the container was filled with salad and the other half was just ranch dressing. After picking through the crumbs, I was left with only a few bites of salad. It was a disappointing start to our meal, and things didn't get better when my companion opened our pizza box only to find a disappointing, skimpy pizza inside. We paid extra for toppings like beets, but they were so sparse that we couldn't even taste them. The pizza lacked quality ingredients and didn't have the traditional Italian seasoning that we were expecting. Overall, I would not recommend Pizza Edge, Pizza Hut, or their salads. I will be posting photos for proof in another review since this platform doesn't allow for that option.

The customer service was exceptional, and the pizza was fantastic.

The customer service was outstanding and the pizza was fantastic.

I ordered double paprika but found only a small amount in my dish. When I asked the worker about it, he explained that they had to reduce the portion size due to inflation. Nonetheless, I still enjoyed my meal at Marco's as usual.