Carvel - Village of Port Chester

These people suck. I purchased a cake at 6:30 pm on a Sunday evening for my kid’s birthday party. I asked if I could pick it up at 7:30 so it wouldn’t melt at the restaurant where she and her friends were having dinner. I asked multiple times and the guy told me he’d be there until 9 pm. I went back at 7:30. Lo and behold, store closed, no one around, and my cake that I had paid for not available. Never again PC Carvel, never again.

I love that they have a variety of ice cream to choose from, and are not stingy with the toppings. It always makes my day when I visit this place.

They don't have soft ice creams and the place looks old and awful to be honest, I will not recommended this place at all

This is one of the dirtiest Carvel store I've been. The ice cream in the freezer looked like they have gotten defrosted and frozen again. The counter is dirty. Vent pretty dirty, floor and freezers are disgusting. Im surprised this store passed DOH inspection and allows the store to be open. Im sure there are mouse in that store.

I love this carvel. However every now and then an employee will completely rip me off. I get ice cream all over and most the time they fill it up. Iv only spoken up twice when they have done this to me and both times they've charged me extra to make it a normal size cup. I have 3 picture. 1 is what every carvel gives me and the other 2 are what they handed me before charging me extra. It's upsetting moneh is right now a days and to be charged a large when they hand you a medium or small cup size amount is just so disrespectful.