Mcdonald's - Vale of White Horse

Best one in and around swindon, quiet and doesnt get order wrong!! AAAAAAAA the others always forgot items.................

I ordered the Big Tasty with Bacon and it truly lived up to its name. The burger was hot, fresh, and delicious. However, the fries were disappointing - they were soggy, tasteless, and a waste of time. They were lukewarm and limp, it shouldn't be that hard to serve fresh, crispy chips. I suspect mine had been sitting under a heat lamp for 10 to 15 minutes before being served.

Yet another day without mcflurries or milkshakes. I wanted each on Thursday evening and again today, but my grandchildren were very unhappy that they were not serving either of them This doesn’t seem to be an occasional occurrence as it seems to be quite regularly

We usually have no problems with this restaurant. But today we ordered from the app for the first time and collected it from the drive thru. Before we left the car park my daughter noticed a box of nuggets was missing. I parked up and went inside with my receipt where a very nice and polite assistant, whose name was Will helped me. He went to tell his manager that the nuggets had been missed from the order. I did not catch what the manager said to him but he came back and asked how many nuggets were on the order. A reasonable question as I think there are boxes of 6 and 20. When he went back to the manager (whose name I could not see but he was of large build with dark curly hair) the manager said in a very loud voice so customers waiting could hear, in an obnoxious tone you did not have to ask her that, just look at the receipt. He waved the receipt in the air very dramatically whilst saying it. Typical bullying, intimidation and bad management in the workplace. Totally unprofessional for a manager to speak to one of his staff that way and so that everyone could hear. On the drive home we realised a blueberry muffin and a banana milkshake were missed off the order too. But I couldn 't be bothered to turn around and go back. But is it any wonder mistakes were made if this manager spoke to all staff like he did to Will? Their nerves must be in shreds. I hope all the managers are not like this awful man and treat the staff with respect. And in future we will check our order before we leave the carpark.

I had a mix-up with my order at the restaurant. When I called to correct it, I was asked to provide a receipt. I couldn't find it, but the manager eventually located it on the till after 10 minutes. The manager insisted that the order was correct on their end, but I explained that the order was taken from a WhatsApp message at the drive-through and input incorrectly. While we may have paid for what we received, it was not what we had asked for. Typically, you should be able to see your order at the till, but it was not displayed, so there was no way for me to catch this mistake. The manager offered to give me a free burger as compensation, but required proof of purchase. I pointed out that I couldn't find the receipt and questioned why he was able to locate the order on the till. I was frustrated because we are regular customers and I felt like he was accusing me of trying to deceive them for a missing burger patty. In the past, I have never been asked for a receipt when there was a mistake with my order. I suggested that he could print a copy of the receipt, but he said they didn't have a printer. When I suggested he write down the details from the receipt, he claimed he was unable to do so. I was left feeling like he was not willing to find a solution and instead making the situation difficult for me. As a result, I have decided not to return to the McDonald's in Watchfield.