Panera Bread - Toms River

The waiting time for drive-thru and/or take-out is about 20-25 minutes in a drive-thru line is ridiculous. their automated system even recognized how long it was and sent a template email apology. after several events, no more, I will eat somewhere else.

We ordered two whole salads and added to everyone. the salate were about $14 each and with all the salat and the toppings filled only 1/4 of the bowl and forgot the additional toppings on the one salat (avocado at $2 extra.) we called to fix the situation, but they said we were coming (after we paid for delivery because we did not have a car, as we visit a bureau,) but they would not get a refund but for us. very poor service

Trash. “ran out of bread bowls” how you run out of bread bowls y’all bake the bread. The girl inputting orders or making drinks couldn’t follow a simple “no ice” request on a drink that had to be remade I’d give it -2/5 stars if I could. Not going back atleast to this trash location

The restaurant was clean, and very well laid out. When we ordered our food with the cashier, she was texting on her phone and wasn't paying attention to the phone number we gave her for our member acct. We had to repeat it twice to her! We ordered 2 whole Tuna salad sandwiches on French Baguettes with lettuce and tomato. The Tuna salad was extremely salty! The baguette with the lettuce and tomato tasted great. I did contact Customer service after our visit to complain about the salty tuna salad. They will be looking into the problem. Hopefully they can do something about it.

My wife had a birthday free desert that they forgot to put in the bag on our last visit, stuff happens I’m not mad just disappointed, so I asked to speak to the manager on duty and without hesitation he immediately grabbed the dessert she wanted and threw it in our bag. I know that the right thing to do in customer service is to give that particular item to the customer but the fact that he didn’t hesitate and did it right away without asking for any kind of story or deciding to make up on his own whether or not he believe the story or not, he did what he was supposed to do and that’s the sign of somebody that truly knows what to do for their customers. I have never had an issue except for that and it was dealt with very professionally quickly and with the greatest result that you could possibly have. I will continue to come to this location till I have a bad experience! And it looks like I’ll be coming for years!