The Great Pizza Co - Surrey

I was regular customer there, i always bought the same pizza with my husband but last night i disappointed with the result of the pizza. The pizza is burn and i order to make spicy but they didn't ans also it must be hot if it fresh but is just warm.Also, they didn't cut line in proper.

The restaurant does not offer 2 for 1 deals and the staff is not knowledgeable about the available promotions. The pizza is tasty, but it is overpriced without a deal.

We entered the restaurant to order pizza. When we requested a topping substitution, the customer service representative informed us that we would still be charged for the topping even if we didn't want it. After asking to speak to a manager or shift manager, we were told that the manager was unavailable and we would have to pay regardless. This lack of customer service was exacerbated by the fact that the manager was reportedly out partying. This experience has deterred me from returning to the restaurant, especially given the negative reviews from other recent customers.

We entered the restaurant to order pizza and requested a topping replacement. The customer service representative informed us that we would still have to pay for the topping, even if we didn't want it. When we asked to speak to a manager or shift manager, we were told that the manager was not available and that we would have to pay regardless. The customer service was terrible, with the manager apparently out partying. This experience was disappointing and will be our last visit to the restaurant. Additionally, recent reviews of the establishment have not been favorable.

1. The quality of the food at this restaurant varies, with some dishes being decent and others being lackluster. 2. In terms of pricing, some items are reasonably priced while others are on the higher side. 3. I found the owner to be odd and arrogant, and I was tempted to respond in kind. However, I chose to maintain my composure as she lacked proper manners and customer service skills that should be expected from someone in her position as the face of the establishment.