El Pollo Loco - Suite C Montrose

The over all experience in this place was as Good what I'm giving the 3 for is the flavor of the chicken or enough of the seasoning. That pollo loco distinctive flavor is not thereThe marinade, not enough.

They said they ran out of cilantro dressing and I went there for the tostada salad with avocado burrito and to use points for free taco. I scanned my QR code from the app on my phone using the $2 off tostada and cancelled it because they didn’t have cilantro dressing then I wasn’t able to use my points for a free taco. Employees said I couldn’t use rewards because the tostada coupon was scanned even though it was canceled. The burrito I got looks too small for $11. I was there over 30 mins inside and only ended up getting a burrito.

I went to this location on my break from work. I hardly go to pollo loco but I had some coupons and wanted to try their Chicken and shrimp tostada bowl. I arrived at 9:45 and pulled into the driveway. Online it says they open at 9:30. I waited for a couple of minutes and no one spoke to me so I had to back out of the drive thru and park to go inside. The doors were locked and I could see 2 employees getting things together. I knocked on the door and 1 lady put her hands up like she was signaling 10 o'clock. I knocked again and some guy walked up and said to give them 10 minutes because they weren't ready. I dont have 10 minutes to give you, im working just like you. Maybe get to work on time so you can set up prior to your opening time. I left there how I arrived, hungry. Won't be going back

I like coming to buy food at this restaurant. They are very friendly and very kind. I recommend this place.

This is the first time I see a Vietnamese person working as a manager, very agile and enthusiastic. First time coming here to buy chicken to drink and I'm addicted