Arby's - Suffolk

Good eating good service I'm hard to hear so the outside screen is great!

Fool me twice shame on me. 2nd wrong delivery order in a row, this time they forgot the drinks. Call the store get hung up on. No sense of customer service, they just don't care. To bad you can't give less than 1 star.

First of all we placed an online order and they took forever. Tell us at the last minute they don't have curly fries. Okay get the order, the order is wrong. The sandwiches don't have cheese. I call the store and The so called Manager at this particular location on night duty is very rude and ignorant. We paid $37 for our order and it wasn't right. Instead of the so called manager on duty resolving the issue. She kept hanging up the phone. Asking me what I want her to do? Whoa! Finally after having to call multiple times from being hung up on, she Offered to replace my meal then said they were closed. Who has time for games when you paid your money? Yeah, I was frustrated because it was the end of the night and the food was thrown together. Please teach your employees to empathize and take ownership when wrong. Not hang up on the customer or not resolve the issue. Maybe your company should reconsider who you put in a leader position if they are going to make your business and brand look bad. If your ordered something and it was all messed up, you would be upset too. What happened to great customer service? I am so disappointed. This one on night shift has none.

They were sooooo slow. The line was so long but they took 1 order sometimes 2 and would not take another one until they gave the ones at the window their food. Really! I know places are short staff but I should not have been in line for 45 min. I was tired and didn't feel like driving anywhere else! That was unacceptable!!!!

Can't go wrong w Arby's. Love the curly fries. Think I had a gyro this time. Yummy as always.