The Bistro Eat. Drink. Connect.

Mai and the rest of the staff went above and beyond to make our stay special! Our wedding party stayed here the day before the big event and we are so glad we did. We booked a hotel room block and a few suites. Location was convenient, easy parking, clean rooms, and efficient service.A heartfelt thanks to the staff for the seamless experience!

Was attending a wedding in the area in September 2022 and the hotel room block was at this hotel. Very nice location, felt safe. The king room was very spacious for the price and clean! The toilet flush is pretty weak and water pressure in the shower was standard. Bed was comfortable, I didn't have any issues falling asleep

Overall decent but some serious challenges. Will, who I spoke with at reception, is a gem and was super helpful in facilitating our getting a crib and room assignment. The hotel appears clean and modern but our experience was less than satisfactory. After crawling on the floor for 2 minutes while we rustled luggage we found our baby was FILTHY. Seriously disgusting to see how dirty the carpet in the room is. We were in a room near the GM office. This is the only hotel I have stayed at where the manager is located very visibly off the lobby of the hotel. We walked by several times to see what looked like him hanging out and doing little to nothing. We didn 't even get a reciprocal 'hello ' when we walked by. We paid nearly $4 for a band aid in the lobby shop Ouch. Finally, we were in town to visit a family member. When we learned that they had COVID exposure we cut our trip short and decided to leave after night 1 of our 2 night prepaid booking (forget if Priceline or Hotwire frankly). We I inquired about a partial refund and explained the circumstances I was met by a very cold 'sorry that 's policy, we are unable to offer any refund '. It is strange because in the past due to a similar medical issue, and another occasion just due to changing plans on a whim, the property was able to coordinate a refund. This was another Starwood/Bonvoy property as well. I might look at staying at the Hilton garden inn next door on a future visit.

I love Marriott and stay with them almost every month so I am a frequent stayer at their hotel chains. I've stayed at this specific hotel 3 times and my last stay was just so unsatisfying. Right when I walked in to check in, the guy refused me saying it wasn't policy which was fine because I was using the explore rate discount and didn't have my form. So I do what I always do and ask him to allow me to just pay full price and have my form given to them later because I told him I'll have it later on rather then now. But he wouldn't let me and I explained I've done this so many times and have done it over at there location before as well but he basically told me I haven't. I was super annoyed and frustrated because he was basically calling me a liar saying I've never done this method before when I have when I stayed there. I walked away and had someone else check in for me only to find out that one of his employees apologized to us and admitted that his coworker is a big dick. Like why tell me this for? Tell him that because it's unprofessional of him to act that way to paying customers. And what was really unprofessional he stepped out and started vaping in front of the premise. Like how unprofessional can this employee be? Marriott has always been classy but he made the place feel so trashy and I hope that his managers check him and his attitude because that was not okay at all and will be the last time I stay at that location ever again.

After we booked this hotel, we SPECICALLY tell them that we can take a room on ANY FLOOR EXCEPT THE GROUND FLOOR as its also in our profile. We have also had numerous text messages via app and received their replies that as Titanium Elite, we do have priority and it will be noted on the our booking. At arrival Front Desk Experience Specialist, Marie, told us that our room is on the Ground Floor. We immediately told her we cannot sleep if room is on the ground floor. As she looked into the system for availability, another front desk person appeared. This person murmured his name skewing the pronunciation on purpose until I had to go in front of him to read his name tag it is CARLOS. Absolutely RUDE and NOT FIT for First Point of contact he insisted that we take the ground floor room. He kept interrupting while Marie was cancelling our reservation since they were not able to come up with a room on ANY FLOOR other than the ground floor. He acted like he is the GM. I found out that he is just another front desk person NOT even a Manager or Supervisor. He told us there is NO MANAGER when we asked for one. Carlos ' mannerism and attitude is totally uncalled for, downright rude as he made it such that we take it or leave it. NOT a Marriott standard at all. We told them and even showed Marie the text conversation that their hotel replied in the text on the Marriott app, as a Titanium Elite we do have priority for room preference . Then CARLOS blamed Corporate Marriott Reservations (not their hotel) for those text messages when it is Directly from the hotel. As we air our frustrations, Carlos kept mouthing off, totally annoying adding fuel to the situation. We told him several times to be quiet and go inside as we were dealing with Marie and not him. But he kept standing there and mouthing off and talking back to guests, aggravating the situation even more. How can Marriot and or hotel owners and management allow such behaviors from Front Desk employees to treat Titanium Elite or ANY guests that come to your brand hotels??? Negative hospitality indeed from this hotel. There may seem to be a lack of employees but unfit lousy employees who are not helping but aggravating the situation is so much worst correct?? You just lost your loyal guests and made a bad name for your hotel. Don 't forget there are plenty of other hotels with well trained professional staff available in the same city.