Cowless - South Pasadena

I ordered the "kale" salad through Uber Eats and was disappointed to find that it was actually just romaine lettuce with croutons. The listed ingredients included kale, romaine, onion, tangerines, and tomatoes, but there was no kale in sight. I suggest ordering from a different restaurant as there is no way to contact them, with no phone number available for this "ghost" kitchen.

The service at this restaurant is horrible and the kitchen is shared with a non-vegan establishment. Staff members were unable to give any information about the potential for cross-contamination. Additionally, there is no ingredient or nutritional information available for their menu items. If you decide to try this place, do not order through their website as they seem to have technical difficulties with online orders.

As a vegan of 15 years, I had a number of concerns with my experience. The food was unappetizing, with a hamburger bun that likely contained eggs due to its yellow color. The patty, lettuce, and tomato were mushy, and the tater tots were greasy and seemed to be cooked in non-vegan oil or old and stale oil. Even my friend who eats meat detected an animal byproduct taste in the oil. The shake was also disappointing in both taste and texture. To add to my disappointment, despite the website's claim of serving meals in biodegradable containers, my order came in plastic packaging. Overall, I was let down by this nearby vegan option and found the food to be barely edible. Disappointing experience overall.

This is not truly a vegan restaurant and there is no indoor dining available. It feels somewhat misleading. It would be more convenient if the restaurant simply included vegan options on their menu. The burger was below average.

Overall, my experience at this restaurant can be summed up as disconnected. Firstly, the restaurant is actually called ARO, not Cowless. There is no signage indicating it's Cowless, and customers are required to order online rather than in person. The whole process felt strange, and even our server seemed puzzled by it. The food is served in paper bags, with the burgers half-wrapped in thin paper that easily falls apart. The vegan burger itself was tasty, especially with the vegan cheese, but the lack of regular plates and utensils at ARO was off-putting. The Brussels sprouts were disappointing, oily, soggy, with an odd flavor and bell peppers mixed in. In short, ARO should simply add the vegan burger to their menu without causing confusion.