Cold Stone Creamery - South Lake Tahoe

One of my most popular ice cream networks in the usa, but unfortunately this place has really bad employees: very ineffective and even aggressive! E.g last Saturday there was a girl who competed with every 2nd customer about a chocolate ice cream and then a guy named james who gave me the blame not to be fast enough and when I told him that it is her personal that is not effective, he lost his cool and even his tune on me. then he became so aggressive after some debate that began to scream and did not even allow me to pay for my ice cream basket: go out of my place! surely great ask to a manager this place in relation to the selection and training of employees.

One of the 3 ice creams order yesterday, had two hairs in it. A long hair and a short hair. So gross. We just threw it away. Not one hair but two! Ewwww.

Doesn't deserve to be called a cold stone outlet. They din't even mix it properly.The extra star is just for the good ole Cold Stone taste.

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My sister and I took our boys to this location for some ice cream last week. The shift leader Chris was rude from the minute we walked in until the time we left. He was rushing us to select our orders, making rude comments and was throwing things around with a negative attitude. My sister spoke with the store manager who at first just made excuses for him but then ended up apologizing for the bad experience and offered to give us free ice cream the next day. I would never take my kids there again, not even for free ice cream. You can be professional and keep the line moving at the same time. There is absolutely NO excuse for this behavior!I also want to mention that the 2 young ladies and young man working this same shift were very nice and and had great customer service skills.