Starbucks - San Gabriel

Unfortunately, I left feeling quite disappointed. I ordered my drink online and ended up waiting for a long time. When the estimated pickup time passed, I approached the pickup area to inquire about my order. The barista completely ignored me and didn’t even check on my order—there was no communication at all. The other staff members weren’t much better; they all seemed rather grumpy. As for my drink, it was okay, but the whipped cream was strange and didn’t have the smooth texture I usually enjoy at other locations. This experience definitely fell short of what I expect from Starbucks. Come on, Starbucks, you can do better!

This is a franchise location, so many items on the Starbucks menu are priced higher, and the perks for gold members do not apply here. I wasn’t informed about the surcharge when I requested two refills.

I was disappointed with my chai latte experience. I was told that they used 4 pumps, but it just didn’t taste right. When I checked my receipt on the app, it only showed 1 or 2 pumps. This has happened more than once. The first time, I thought it was an error, but the second time made me believe they do this intentionally. The food, however, was excellent—5/5!

Nice-looking Starbucks store. Extremely nice-looking, actually. Offers charging stations near the back, and diverse seating choices.A bit pricier than the Starbucks prices I'm used to, though, by about a dollar.

The accommodations were superb. Incredibly friendly and helpful staff. There really isn 't much in the way of non-Asian restaurants in a walkable distance. The lounge was a complete disappointment. Really only open for breakfast, which was the same each of the five days I was there (except for the type of sausage available). There was sliced fruit available (tasty), but was not restocked in a timely fashion. The snacks made available to guests were virtually nonexistent. They are filled once and once they are gone they are gone, even though the lounge remains open. Several time during my stay, the drinks ran out and were not refilled until the next day. It seems as though the people tasked with stocking and maintaining the lounge did a horrible job!