Dunkin' - Round Lake Beach

Pulled into the drive-through placed my order and began to pull around to the window, and I saw this tuck blocking the exit to the drive through. I waited for my drink which I ordered a hot chai latte and it wasn't even warm.... and I told the young male working at the window I couldn't leave and told him the exit was blocked. He said nothing and walked off.. nobody came to the window nobody working inside went outside to try and get this thing moved... I got super close to the back end of the truck and just started honking at it until it moved... It's completely unacceptable. The franchise owners do not care, if they did there would be standards at this restaurant.... Go to the Hainesville location! They have better service, make the drinks correctly and you won't wait around all day.

Ordered 1 coffee and decided to redeem a free coffee as well. Got charged for both. When asked why the free redeem did not happen, I just got a shrug and no redeem, i don 't know. Thanks, I won 't be back. Keep that kind of service.

Best dunkin I've been to in awhile! And the long haired white dude there in the a.m. is really doing great! Always great service! Coffee is spot on, bacon is flavorful. I'm not even being sarcastic. He deserves a tip from all of us! Ok rant over.... Good location tho, check it out before it changes.

Everything very well in this place, speed, good service from all the staff ..

I've ordered twice from Uber eats and have received the wrong order both times... either the person expediting the orders cannot read or this location is simply a joke.