TGI FRIDAYS Greece - Rochester

This TGI Fridays location, for which Open Table confirmed a reservation, was not in fact open on Christmas 2019. We had to scramble to find another place to eat. Thumbs down!

I only visited this restaurant because I had a gift card, and I would have been disappointed if I had paid with my own money. I brought my toddler for dinner and the experience was absurd. The server was not attentive and took a long time to bring our drinks. It took even longer to take our order. The food was disappointing, with cold macaroni and cheese and flavorless pasta. The check-out process was frustrating, with a long wait to use my gift card and receive the bill. Overall, the experience was infuriating and I will not be returning to this TGI Fridays, even with a gift card.

The restaurant was chaotic with dirty tables everywhere, busboys in a bad mood, and a lack of staff. Despite having a reservation, I was informed that there would be a 30-minute wait. Eventually, they seated me. Our server made an effort to please us, but all the food, including the appetizer, was overcooked. The beer was flat, and the atmosphere was unpleasant with unhappy staff and customers.

Before i ordered i let the waitress know i had a coupon that if you order two drinks and an entree you get one free. i asked her if there was only certain meals that you could use it with and she said no.The steak was very tough and hard to chew. We ordered a extra salad but did not receive dressing for it.We asked two times and never received the dressing for salad.At the end of my meal they told me that the coupon was not going through.I asked her nicely if she could ask the manager and they did approve it.When i got home i looked at my receipt and they charged me $2.00 more for one of the meals but me and my husband ordered the same exact thing. We came here for our 23rd anniversary and was very disappointed.

I always have great service at Fridays the food is cooked great and tastes great