Whataburger - Richmond

I've always had great burgers at Whataburger, but my recent experience was disappointing. It was truly awful—I ended up throwing it away. They forgot items from my order and even argued with me when I had to go back inside. To make matters worse, they didn’t make the burger as I requested, despite my paying for extra toppings. Instead, they slathered it with so much mustard that it was inedible. They didn’t include any of the sauces or additional ingredients I requested. I recommend skipping this location and heading to one of the others farther away!

I really enjoyed this Whataburger because the food is usually great. The old grill really brought out the flavor. However, when I tried to place a special order today, the manager and cashier were complaining and mentioned that they typically don’t prepare what I requested: taquitos with hash browns and eggs mixed together. Other locations have made this exact order without any issues. When I received my order, the hash browns were simply tossed on top of the eggs instead of being mixed in as I had requested.

The restaurant was quite busy and appeared to be understaffed during our visit. We dined in and waited about 25 minutes for our food after placing our order. However, the food was delicious. It seemed that the management was a little disorganized, which likely contributed to the wait time. The seating area looked clean, and we did not notice any pest issues. The drive-thru line can get lengthy at times, and the parking lot isn't spacious enough to accommodate the increased traffic during those periods.

99.9% of the time they get your order correct with modifications and the food is always fresh/hot! My favorite location! great management there keep up the good work that you do

The drive through was not crowded 1 car. I ordered one biscuit (plain), orange juice, and a small coffee. The coffee was only half full and the biscuit was frozen! I sat at the order kiosk for 10 minutes and had to keep asking to be waited on? This is atraining issue breakfast is a high time for customers.