Biscotti’s Cafe - Reno

I ordered a personal pepperoni pizza at 5:03pm last night. I was expecting it in 20 minutes, but by 5:38 I decided to ask how much longer it would be. I looked around and the restaurant had only a few people in it and the cafe only had one personwaiting that came in after me. The girl who took my order took my receipt to a manager who said she'd check. After a couple ofminutes she came back and said it would be about 10 minutes. She apologized for the wait. I checked back after 15 minutes andshe went and checked again. She came back with the pizza and a weak apology. I waited almost 55 minutes for a thin-crustpersonal pizza, clearly someone forgot about the order. Too bad I had left a tip when I paid for the food upfront.

Excellent Chinese chicken salad. We always enjoy this place. Only complaint is 23 bucks for a beer and glass of chardonnay.

Horrible experience. I ordered a New York steak. Everything was great, service etc until I cut into my steak and it was bright blue inside Our server was nice and took it back to the kitchen as she has never seen that before. The manager then stops by ourtable and said she spoke to the chef and he said that it?s normal. Cows are branded with a blue dye that you can?t get out, it?stotally safe to eat. I respectfully declined as I have never seen that before and I have eaten a lot of steak in my life. Themanager said she would discount my meal since I ate the veggies, some potatoes and half the steak until I discovered the bluedye she took $15 off the bill. I was completely offended. I asked her if she was in my position how would she feel. She saidshe?s tryin got run a business!!!! I was at a loss of words. She then said ok let?s not make this a big deal. It?s only food,I?ll just comp that steak. Un ba leiv able. I expect this at some rink a dink place but was completely taken back by hernegative attitude and a ?discount? lol. I?ll never go back. Our company was staying there (25 of us) and even rented outconference space. We will now go else where

The food is great! But the service we got from our waitress Jessica at the bar was horrible. No customer service skills at all. Otherwise I would say 5 stars

Nice and Bright, great service! Had the prime rib meal and it came out dryer than it should be, the rib cap was tender. Sides were good my wife?s chicken Picatta came out with what we felt had little seasoning. Our server noticed we were not enjoyingour picatta and took it off the bill, which was quite nice and how we came to 4 stars!!