Red Hook Curry House

My family waited for our food for over 1.5 hours before we gave up and left. Other people who came after us were served long before us. Don't take your kids here. My children did well for the first hour of waiting, but they finally lost it. I still tipped the waitress because she was nice, but no word from the owner/manager. He was facing us stone. Unfortunately, we will not be back even though we live on site and love Indian food.

I lived in Jackson Heights, Queens for years, known as "the place for going Indian food in NYC. I knew some people from Manhattan who would come to this quarter of Queens, especially for authentic Indian cuisine. I moved to this area years ago and came to Red Hook Curry House for a long time as I remember. I never had a bad meal here. In fact, I'd eat here about any Jackson Heights restaurant where I ate. The food is so good. A few years ago, I ate here with a student from New Delhi. He said it was the best Indian food he had eaten while in America. The decor has not changed and can use some updates. The baskets they served the naan were old and looked like it was time to replace them. But the food is still top-notch. Take out is always great, but the food is even better when you dive in, and have brought it to your table hot out of the kitchen. Go for food unlike anything else and you should not be disappointed if you like Indian food.

Great food with your stereotypical Indian IT help desk on the front line: Would give the food 5 stars and the service 1 star, which is how I landed on 3 stars. More context: I waited an hour after they said my order would be ready and barely got an apology from them. And even after waiting so long, they still managed to mess up the order they missed one dish and didn?t include the naan bread we ordered (included another type of bread being a white person, I?m sure they didn?t think I?d notice). Other reviews refer to the poor customer service as well. Disrespectful service: The guy at the front desk just stares at a calculator and doesn?t communicate with customers. There?s no greeting when you walk in and when he does acknowledge your presence, he only wants your phone number. Keep in mind, he?ll probably ask for that number three more times so be ready to endure that. There?s a lady that seems helpful but she basically plays the good cop in the whole routine. I give her some credit because she?s trying to help but on busy nights, she may as well be staring at that calculator. I get the sense they?re resting on their laurels of great food but eventually their poor customer service and horrible management will come back to bite them.

This restaurant serves delicious food. If you dine inside the place (at least during the pandemic), you'll need to show proof of vaccination against Covid, so you don't have to worry about putting your health at risk. We usually order the chicken tikka masala, shrimp korma and sides of papadum (crisp lentil-based wafer) and tarka dal (garlic flavored lentils). If you order take-out on weekend evenings, call early. The order can take quite a while.

Has taken super long to prepare a small amount of food. Like over 1.5 hours. Food is great, a bit expensive.