Panera Bread - Raleigh

I had the 2nd fuji apfelsalat fontego chicken sandwich. very tasty. drop ice water. so much to choose from all delicious. can have breakfast, lunch or dinner. it's always worth it!

The rude attitude of people working in pick-up was absolutely unacceptable. when I was in the fast pick-up area, there is no possibility that I would not be able to hear them call my name. it was not called, so I was waiting and finally asked for my food, and they were careless and said it was right there, I called her name, and I said politely, no, you didn't, but it's good that I'm here now, and then someone else came in and said why you didn't come when we called your name. I didn't react. I just took my food and went. disgusting behavior

The rude attitude from the people working at the pick up area was absolutely unacceptable. If I was standing in the rapid pick up area there is no way I wouldn’t be able to hear you call my name. It was not called so I waited and finally asked for my food and they were disrespectful and said it’s right there I called your name. And I politely said no you did not but it’s fine I’m here now. And then someone else chimed in and said why didn’t you come when we called your name. I didn’t respond. I just took my food and left. Disgusting behavior

If you enjoy wasting your time, order here.I could write probably 5 paragraphs on my experience, but will sum it up in bulletpoints so I don’t ramble.-No updated website or google page to indicate new hours of operation and closing of dining room-Tried to order to-go via the register with an employee, employee told me that they “don’t do that” and to “order on the website or app.” Ok cool-Sat in my car, made the order, went inside to pick up-Picked up order, it was wrong (not in a bread bowl), went back inside-Found another employee taking multiple orders behind over the register for other customers as I was walking in-Went to the register, explained the situation, was told “there were no bread bowls” by the employee-Manager strolls around, says that they have bread bowls, and proceeds to give me “leftover bakery items” as a means of amends-Wait additional 15 minutes for my bread bowl order. After 15 minutes, notice a bag on the other side of the counter (where the employees prepare food), no name or anything-I’m the only customer here at this point, one other ticket order they’re preparing, so by default the bag must be mine-No employee is able to pick up on this for 7 mins. Take my chances, reach over the counter, saw the receipt with my name, walked outUtter ridiculous waste of time, and would rather go to a branch completely out of the way just to avoid going to this one again. Old bakery items do not equal the amount of time wasted

I don't know what going on with Panera but they used to be dependable knowing the food was going to be good and the service was going to be even better. Negative jokes on me. I ordered Panera today at 1:55, the order got here at 2:57 and im only 3 miles away. Not their fault its the vendor they used (doordash). However, I bit into my chicken avocado sandwich and the chicken still looked raw, the salad looked ugh and just the entire presentation wasn't suitable for me to consume. I called the store b/c not only did it take an hour my food to arrive and I'm all of 3 mins away, but my food was raw"ish I spoke with Justin, really nice guy and he said he was going to make sure my card was not charged. We will see if my card shows a credit in the next couple of days. But whomever cooked the food today....they need more training if nothing else make it look edible.