Frack Burger - Portland

Everyone has their own opinions, and that's just how it is. I've dined here many times, and the service has consistently been excellent. Even if it weren't, the burgers would still be worth it—they're the best I've ever had. I've seen the owner interact with customers and inquire about their experiences on several occasions. My suggestion is to give it a try for yourself and form your own opinion.

We visited the Vancouver location and had a fantastic experience. The staff was outstanding, and the burgers and shakes were delicious. I'm a big fan of their fries, too. While they could definitely improve the signage and decor in the store, it doesn't detract from the quality of the food. Overall, it was an awesome meal! I've become a fan, even as a former In-N-Out Burger enthusiast!

I’m pleased to see that there’s been a change in management since my last visit. While the service wasn’t perfect, it was definitely an improvement compared to before. Both my father and I enjoyed the burgers we ordered; they had unique specialty options made with quality ingredients. The cheese fries were satisfactory as well. Overall, there was a generous amount of food for a reasonable price. I would recommend giving it a try!

We used a groupon and got 2 burgers and 2 drinks. This visit was 6 months ago on a Saturday night. We were pretty weary pulling up; looked dead, we were the only car parked. The place had been open only a few months and we could tell by the looks of the atmosphere. The employees were still in training obviously because they didn't have the menu memorized. The manager was talking with us our whole meal and it was annoying. All this said, our food was Amazing!!! Super moist and juicy! Great fries they weren't mushy. We bought another groupon and we will be back for sure. I hope the employees have been thoroughly trained and excited about their jobs.

If I was reviewing this place a year or two ago I would tell you it's 5 stars. This place has changed over time. I was there when they first opened so I'm a long time customer. I went through all the stages from when they used different fries and buns to the various menus and pricing. Also from when they were super slow to now being kind of slow. The food was always golden and near perfect. It seemed things were improving and then they added a drive thru which only added to the slowness and now the real sucker punch is cash only. I can forgive many things but cash only in 2016 is something out of the stone age. It's so inconvenient for most people that it kills business or at the very least drives customers away. Some businesses live doing that like the pancake house, but they also have overwhelming demand and a much older age of average customers so they can turn people away and still do amazingly well. Frack on the other hand does not have either. It's never full house busy so I have no idea why they are going cash only and pissing off people like me. Maybe a last ditch attempt to stay alive by saving a miniscule amount of money. My feelings on cash only aside, the food really is amazing once you get it. They make their own fries, source local beef and buns, and the produce is fresh. I still say please come here, the owner is around sometimes and he's really nice and so are the staff. You'll be happy if you wade through the annoyance.