Ihop - Port Coquitlam

Saturday, shortly before midday: 25 minutes for table for 2 and 25 minutes for eating according to our order. that is probably quite average waiting times for a busy restaurant for lunch. only 1 sirup? a little loud, but again, averaged in these days. the prices were reasonable. overall a good experience.

IHop breakfast is really good I love it. Yet I've given 3 star because of one thing this time they did that was completely, in my opinion, out of line.I'm big in charity I never say no to it. We 4 friends had a very good time together at IHop yesterday. Then in the end the server came to collect bills and asked if we would like to give charity. I'm always a yes to charity, and so without thinking I said yes then she asked how much and again without thinking I said $10. Only to realize later that even if I'm big in charity and I've a minimum $10 rule to give on charity, others may not. I don't know others situations. And she kept announcing who is giving how much charity. It created an unforgettable environment for not only us but I'm sure on other tables too. The management should not have involved in charity business this way. But if they do so, then they might as well announced how much tip is being given by each person. It's a personal matter and they have no right to bring anyone on the spot light where they feel uncomfortable.

Great food at a low cost. Diner experience with kind and friendly people. Donna was great! I'm willing to become a regular

The manager was not customer service orientated at all. I asked why she was charging me .99 to make a change for hash browns for cubed potatoes when they were the exact same price. her answer was that's what IHOP does. I was not happy with her answe and she gave me attitude and said do you want to leave. then I was asked how things were when I paid the bill and I replied it was good except that the manager does not know how to answer questions and has very poor and I mean very poor customer relations skills. then as I was walking out the door she said very sarcastically have a nice day. her name is Elisa from store 308 and that comment was out of line. she is expected to be held to a higher standard then the customer. yes I could of been a little nicer but she has absolutely no respect for customers and then threaten to tell me to leave because I did not like the way she answered my first question. her last comment t was uncalled for and way out of line so I did say that she was a terrible manager and needed to be better. we both could have handled the situation better but she needs to learn how to deal with a customer's complaint better.

For me this restaurant is one of the finest in town,if not the best! And every couple we take there are as thrilled with the food as us! Also a long time waiter and I am sorry I have forgotten her name,is very knowledgeable and efficient,as well as pleasant!