Kfc - Patubig

This is not my first time at this KFC branch. The most notable feedback here is the slow service. Even on days with only a few customers, the service remains slow, failing to live up to the name fast food. One afternoon, shortly after 12 PM—almost peak time but not quite—we stood for 20 minutes waiting for our turn, but nothing happened. A long queue formed, and we were all asked to use the touch screens. There were two screens, but one was not working, so we all lined up at the functioning one, about seven or eight of us in total. While I understand that KFC wants to emulate McDonald 's and Jollibee with screen ordering, some considerations are necessary. The menu on the screen is not user-friendly, making it time-consuming to place an order. There was no dine-in assistant to help us figure out how to use the system. Despite there being no line at the counter, a new counter staff member (without a name tag) just watched us. Even when the group ahead of us requested to order at the counter because they couldn 't find a specific item on the screen, the staff member insisted they use the screen. A couple next to us tried to pay with Gcash on the screen, but it froze. I asked the counter staff for assistance, but he was just standing there, drinking, with no effort to help us. When he finally came over, he rebooted the system and told the couple to start their order from the beginning. Frustrated, I asked why we couldn 't place our order directly at the counter. He replied in Tagalog, Mapapagalitan kami ng Manager namin (Our manager will scold us). I asked why there was no one to assist us with the difficult-to-navigate menu and requested to speak with the manager. When the manager arrived, he simply rebooted the screen again without acknowledging us. He didn 't offer any assistance, and when I expressed my frustration about the inconvenience, he merely said I could go to the counter. The lack of urgency and customer service from both the staff and manager was evident. This KFC Branch is far behind other fast food chains in terms of customer service and manpower. It 's very disappointing. Service: Dine in Meal type: Lunch Price per person: ₱1,000–1,200 Food: 4 Service: 1 Atmosphere: 3 Recommended dishes: Spicy Chicken

Service: Dine in Meal type: Dinner Price per person: ₱600–800 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Spicy Chicken

Almost 11 pm in the evening naka pag dinner kami dito. Kahit oras madami pading customer. Mabilis ang service dahil madaming naka assign. Masarap at malinis ang area. Safe din ang parking area. Parking: The location is accessible and has a wide place to park. Service: Dine in Meal type: Dinner Price per person: ₱800–1,000 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: One Piece Chicken and Mashed Potatoes with Gravy, Spicy Chicken Parking space: Plenty of parking Parking options: Free parking lot

They don't refilled gravy at KFC Mabalacat Service: Dine in Meal type: Lunch Food: 3 Service: 3 Atmosphere: 3

Plenty of parking space. The bowl of sisig rice is the size Service: Dine in Meal type: Lunch Price per person: ₱200–400 Food: 5 Service: 5 Atmosphere: 5 Parking space: Plenty of parking Parking options: Free parking lot