Starbucks - Pasadena

It's a Starbucks! Friendly employees! Please support them during these difficult times! This is the Caltech Starbucks. During non Covid times, it is full of students. Limited outdoor seating.

Starbucks on Lake and California. When you pay almost $6 for a tall latte and get a cup of milk have them remake it and the barista says they will add 2 shots of coffee for me but then gives me another cup of milk!!! Absolutely terrible. You can tell by the color also!! Terrible customer service!!! Never going to this one again, used to be good… I get a response from the Owner of the store and they send me a link to do a customer service review on top of what I just said here. I put it here for the public to see not Starbucks Corporate, if you want to know how to give good customer service then put yourself in the customers shoes! You really think the customer wants to go through this non sense twice or multiple times… NO. You ask them back to your store to fix what you can and improve the relationship not have them fill out a form or take time out of there day to write a review and also have them pay for it. All I wanted was my 2 Latte’s to have coffee in it!! Straight up!

NO OUTLETS plus :Kicked us out due to closing early, my order was made incorrectly, and the outlets are shut off so we can't charge devices.2 of the issues alone is not a big deal, but 3 issues? Cmon.

There are a variety of seating options available at this restaurant. You'll see customers from Caltech, University of Southern California, Fuller, and Pasadena City College dining here.

I had a great experience at this restaurant. The service was fast, the atmosphere was fantastic, and the wheelchair accessibility was good with a ramp at the back entrance near the parking lot. I recommend ordering ahead if you're just getting a drink, as it can get quite busy at times.