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Przekaż informację zwrotnąI have ordered from this restaurant more than 50 times over the years, and I can honestly say that I received the correct order maybe 30 times. Today was pretty much the last straw for me. I ordered Chicken Alfredo and a Chicken Parmesan sandwich, but instead, I got a chicken bacon ranch sandwich (see photo below), and my pasta had barely any sauce. When I called to address the issue, I was informed that the manager was on break and would call me back once she returned. I offered to leave my number, but they told me, "It's in the system, don't worry about it." Right then, I knew I wouldn't be getting a call back. In the past, they have frequently missed toppings on my pizzas or forgotten items altogether. While a mistake once or twice is understandable, having 2 out of every 5 orders be incorrect is just unacceptable. If you want to ensure your order is accurate, I recommend trying a different restaurant or location.
I work at a hotel and recently had a very disappointing experience with the delivery service. One of the drivers threw the food down when delivering it for a guest and then walked away without saying anything. When I called the restaurant to speak with the manager on duty about this incident, the manager, Sara, swore at me and hung up. I called again, and she did the same thing. Sara was the rudest and most unprofessional manager I've ever encountered. I wouldn't recommend ordering from here unless you’re okay with having your food tossed at you. The way she screamed and cursed at me with no intention of resolving the issue was unacceptable, and I believe she should be demoted or fired. I've seen other reviews mentioning her tendency to bully customers as well. This establishment needs to do better.
The staff at this location are incredibly rude. I received a pizza that looked like it had been dropped or deliberately mishandled, and when I called to address the issue, they cursed at me and hung up. The last time I ordered pizzas for my kids, the total online was $25. However, when the driver arrived, he demanded $50 and insisted my teenagers give him a tip. They didn't have enough cash because the total was much higher than expected. The driver frightened them into thinking they would get into trouble if they didn’t pay a tip, and he refused to leave until they managed to scrape together something.
The pizza was nice and hot when it arrived! I would definitely order again, 10/10! It came super fast—within just a few minutes—and provided me with a perfectly satisfying lunch and dinner! The Parmesan bread bites are absolutely divine; they took my taste buds to a whole new level! I'm getting hungry just thinking about it. My only concern is the amount of grease, but overall, it was an incredible meal!!!
Based on my experience, the staff here really excels at what they do. While I can't always give as much in tips as I'd like, they are always understanding about it. Overall, this is undoubtedly the best pizza place in town, especially considering the prices. One suggestion: make sure to check the coupons section on their website and consider ordering for carryout instead of delivery, as the delivery fees can add up. It's a wonderful spot overall. Well done!
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